Answers to the questions our customers ask most. Can't find yours? Call or WhatsApp +91 97409 31185.
Ordering & payment
How do I order from Girija Surgicals online?
Add products to your cart on girijasurgicals.shop and place an enquiry. No payment is taken at checkout. Our product expert will call you to help you choose the right product, then confirm availability, the delivery charge and the delivery time. Once you confirm and pay, we dispatch your order and send the tracking details on WhatsApp.
Do I have to pay when I place an order on the website?
No. Placing an order on the website is an enquiry, and no payment is taken. You pay only after our team has called you and you have confirmed the product, the total amount and the delivery.
Why do you call before confirming the order?
Medical equipment has to suit the patient. Our product expert checks that you are getting the right product, size and model, and explains how to use it. This avoids wrong deliveries and returns.
Can I order by phone or WhatsApp?
Yes. Call or WhatsApp +91 97409 31185, or contact your nearest store.
Which payment methods and documentation do you accept?
We accept major digital payments and cards. Rentals require basic ID/address proof. GST invoices are provided where applicable.
Delivery & installation
Do you deliver across India?
Yes. We deliver anywhere in India, and also within Udupi, Manipal, Kundapura and Mangaluru.
How much does delivery cost?
Delivery depends on the product's size and your state, and is shown in your order total at checkout (GST included). Small items (up to 1 kg): ₹60 within Karnataka, ₹90 rest of India. Medium items (up to 3 kg): ₹150 / ₹300. Large items such as wheelchairs, oxygen concentrators, walkers and commodes: ₹1,000 / ₹1,500. Bulky items such as hospital beds, cots and trolleys: ₹2,800 / ₹4,800. Full details are on our Shipping Policy page.
How long does delivery take?
Usually 3–8 business days for small and medium items, 4–9 days for large items and 5–13 days for bulky items such as hospital beds. Our team confirms the delivery time on the call.
Do you provide home delivery and installation?
Yes, assisted delivery and installation are available across Udupi, Manipal, Mangaluru and Kundapura. Charges vary by location and equipment.
Can I collect my order from a store?
Yes. Choose "Collect from store (free)" at checkout and pick up from our Udupi, Manipal, Kundapura or Mangaluru stores.
What if my product arrives damaged?
Please report any damaged or defective item within 12 hours of delivery. See Delivery & Returns.
Rentals
Do you rent medical equipment?
Yes. We offer short-term and long-term rentals of wheelchairs, hospital beds and cots, air mattresses, oxygen concentrators, CPAP/BiPAP machines, ventilators, suction machines, pulse oximeters, infusion pumps, feeding pumps and other respiratory care devices in Udupi, Manipal, Kundapura and Mangaluru. See Equipment Rental.
How does the rental process work?
Choose the device, share ID proof and address, pay a refundable security deposit and rent. We sanitize, test and deliver/install. On return, the device is inspected and the deposit is refunded minus dues if any. Call +91 97409 31185 or visit your nearest store to start.
Are oxygen concentrators available for rent? What capacity should I choose?
We stock 5L and 10L oxygen concentrators for rent and sale. Capacity depends on medical advice. Our team explains flow settings, humidifier use and maintenance.
Do you rent hospital beds and mattresses?
Yes—manual and semi-fowler beds, rails, IV stands and anti-bedsore mattresses are available with installation.
Are BiPAP/CPAP machines available? Do you help with masks and fittings?
Yes. We stock BiPAP/CPAP devices and accessories. We help with basic fitting; therapy settings should follow your sleep specialist's advice.
How do you ensure hygiene and safety for rentals?
Every device is cleaned, disinfected and function-tested before dispatch. Consumables are new and sealed. Service logs are maintained.
Stores
Where are your stores?
We have five stores. Udupi (Head Office): Ground Floor, Ashraya Towers, Court Road, Jodukatte, Brahmagiri, Udupi 576101, phone 99014 24485. Manipal: Ground Floor, Manipal Commercial Complex, opposite KMC Hospital, Manipal 576104, phone 99014 24485. Kundapura: Ground Floor, Atharva Complex, opposite Hotel Parijatha, Kundapur 576201, phone 99860 55582. Mangaluru, City Plaza: Ground Floor, City Plaza, near PVS Circle and Lalitha Jewellers, Kodailbail, Mangaluru 575003, phone 99720 44485. Mangaluru, Sanu Palace: Ground Floor, Sanu Palace, PVS Circle, Kodailbail, Mangaluru 575003, phone 73378 04485. See Our Location.
What are your opening hours? Are you open on Sunday?
All five stores are open every day, including Sunday. Udupi: Mon–Sat 9 AM–8 PM, Sun 9 AM–5:30 PM. Manipal: Mon–Sat 9 AM–8 PM, Sun 9 AM–1 PM. Kundapura: Mon–Sat 9 AM–8 PM, Sun 9 AM–1 PM. Mangaluru City Plaza: Mon–Sat 9:30 AM–9 PM, Sun 9:30 AM–5 PM. Mangaluru Sanu Palace: Mon–Sat 9 AM–9 PM, Sun 9:30 AM–5:30 PM.
Do all stores have the same products?
Yes. All five stores carry the same range of products.
Can I try equipment before renting or buying?
Demos are available in store. Limited trials may be possible for select products. Ask our team for details.
Products & support
What products do you sell?
Home-care and hospital equipment: wheelchairs, walkers, commode chairs, hospital beds, air mattresses, oxygen concentrators, BiPAP/CPAP machines, nebulizers, BP monitors, glucometers, pulse oximeters, orthopaedic supports and braces, diabetic footwear, adult diapers, wound-care supplies, surgical instruments and more. Brands include Tynor, Dyna, Mednor, Romsons, Vissco, Dr Trust, 3M Littmann and Dr. Morepen.
Do you stock orthopaedic/diabetic footwear and mobility aids?
Yes—orthopaedic/MCR/diabetic footwear, walkers, rollators, canes, crutches and wheelchairs are available in all our locations.
Is a prescription required to buy or rent equipment?
For respiratory devices and certain clinical equipment, a doctor's prescription is recommended/required. Mobility aids generally do not require one.
What is the warranty and after-sales support for purchases?
New products carry manufacturer warranty and our advisory support. For out-of-warranty issues, we guide on spares and service.
Do you provide support for hospitals, clinics and physiotherapy centers?
Yes. We supply institutions across Coastal Karnataka and coordinate deliveries, replenishments and basic staff briefs.
