At Girija Healthcare and Surgicals, we prioritize customer satisfaction and ensure that all products meet the highest standards of quality and safety. If for any reason, you are not fully satisfied with your purchase, we are here to assist you with a hassle-free refund process.
Eligibility for Refunds:
Items must be returned within 15 days of the delivery date.
Products must be unused, undamaged, and in their original packaging with all seals, labels, and accessories intact.
Certain items, such as custom-made products, sterile items (if the packaging is opened or damaged), and special orders, may not be eligible for a refund.
Refund Process:
To initiate a refund, please contact our customer service team at +91 99014 24485 with your order details and reason for the return.
Once your request is reviewed and approved, we will provide you with instructions for shipping the product back.
Refunds will be processed after the returned item has been inspected and approved.
The refund will be issued via the original payment method and may take 5–7 business days to reflect in your account.
Non-Refundable Items:
Opened medical supplies that are used or partially used.
Personal hygiene products like wheelchairs, beds, or other items that have been used.
Clearance items or products marked as "non-refundable" during the time of purchase.
Shipping Costs:
The original shipping charges are non-refundable.
Customers are responsible for the return shipping costs, unless the item received was damaged, defective, or incorrect.
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund at no additional cost.
Cancellation Policy:
Orders can be canceled within 24 hours of placement, provided that they have not ye
